Operations Team Leader

Operations Team Leader
Dorset

Hours: 37.5 hours per week 
Salary: £27,980 per annum

This is an incredible opportunity to work for a forward-thinking care provider, who’ll support you to be the best you can be in your chosen field! 

Join us as our new Operations Team Leader at Medequip Connect and let us empower you to truly make a difference.

Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred care.

You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values and ways.

Who are Medequip Connect?

Medequip Connect provide services to over 10,000 people nationwide with the objective of providing reassurance and support to older, disabled or vulnerable people allowing them to remain safely in their own home. 

We help people to maintain people’s independence by providing Technology Enabled Care (TEC) and a range of associated equipment that gives them the confidence of knowing that assistance is available at any time, 24 hours a day.  Our care technology services provide peace of mind to you, your family, and your friends.

About the role

As the Operations Team Leader for Medequip Connect, you will support on the operational delivery and development of Medequip Connect’s Technology Enabled Care (TEC) Installation, Maintenance, and Response operations

Your day-to-day responsibilities will include, but not be limited to:

• To support the Company’s business strategy by understanding the KPIs, whilst driving the best possible levels of productivity and efficiency.
• To have an understanding of the requirements of internal/external customers; deliver on promises; act with customers in mind; maintain effective customer relationships.
• To represent the business well at external events and meetings and cultivate business opportunities within these environments.
• To have an understanding of TEC Services Association (TSA) Quality Standards to ensure compliance with monitoring/installation/repair/reporting requirements.
• To support on the HR management of staff well-being, conduct and performance
• To support recruitment for Technicians/Responders 
• To support formal 1-1’s, coaching and feedback sessions
• To develop a knowledge in the Health & Social Care landscape and how Medequip Connect solutions and TEC Installation, Maintenance, and Response services will contribute to managing service user risks and supporting people to live independently.
• To effectively support implementation of processes/practices/procedure
• Oversee stock management throughout areas to ensure maximum stock retention and accuracy.
• To maintain Health, Safety, Environmental compliance, and quality standards.
• To use resource planning tools to ensure that the Medequip Way operates fully allowing the correct resources to be allocated to workload.
• Manage the effectiveness of the Technicians/Responders and operations 
• Support Service delivery manager with payroll and timesheet management.

About you

Above all, you will identify and align with our company values:

• We keep our promises.
• We empower people to be accountable for their actions and performance.
• We help people with empathy, courtesy, dignity and kindness.
• We show respect and are trusted by our colleagues, suppliers and customers.
• We believe in teamwork and are passionate about our work.
• We encourage innovation and the development of technology.
• We embrace change and seek to achieve excellence.
• We deliver cost effective, efficient and safe healthcare solutions.

Qualifications and experience required.

• Ideally some experience in a Public, Healthcare, TEC or Service Based Industry Role.
• Full UK Driving License 
• Ability to type talk
• Strong computer skills, and Microsoft Office proficient 

What we offer

• 29 days holiday moving to a max of 33 days (inclusive of Bank Holidays) 
• Continued professional development, training and learning support and opportunities for career progression. 
• Pension scheme
• Healthcare scheme 
• Life assurance
• Cycle to work scheme
• Free eye test, provided by Specsavers
• 15% Manage At Home discount 
• Care First employee assistance program including free counselling. 
• Access to Perkbox discount platform 
• Free uniform
• Free DBS check 

We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know.

We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. Medequip’s Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed in connection with our recruitment processes. 

This role may be subject to an enhanced DBS disclosure and satisfactory references.

This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.