1st line IT Support
Stafford
Hours: 37.5 hours per week
Salary: £23,927 per annum plus bonus*
This is an incredible opportunity to work for a forward-thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field!
Join us as our new 1st Line IT Support at Medequip Assistive Technology Ltd and let us empower you to truly make a difference.
Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred support.
You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values.
Who are Medequip?
Medequip is the leading provider of medical equipment services to local authorities and the NHS across the UK, delivering a wide range of equipment and support to people in their own homes, keeping people independent for longer.
About the role
As the 1st Line IT Support for Medequip Assistive Technology Ltd you will support and maintain in-house technology equipment and IT assets
Your day-to-day responsibilities will include, but not be limited to:
- Collaborating with other operational teams on internal escalation of issues and deployment of hardware
- Accurately document instances of hardware failure, repair, installation, and removal using the ticketing system
- Assist in planning for meeting future computer and hardware needs
- Support development and implementation of new computer projects and new hardware installations
- Maintain up-to-date knowledge of hardware and equipment. Acquisition & Deployment
- Conduct research on computer products in support of PC procurement and any other hardware peripherals. Evaluate and recommend hardware products for purchase.
- Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.
- Install, configure, test, maintain, end user workstation hardware.
- Perform analysis, diagnosis, and resolution of hardware related problems for a variety of end users, and recommend and implement corrective solutions.
- Receive and respond to incoming support tickets regarding PC and/or hardware problems.
- Maintain and improve existing inventory & assets numbers of all printers, scanners, PC’s, Laptops and other peripheral equipment.
- Construct, install, and test customized configurations based on various platforms and operating systems.
- If necessary, liaise with third-party support and PC equipment vendors. Including scheduling offsite repairs as needed
- Arrange the return and dispatch of all hardware from a central location (Stafford) working closely with various couriers
- Arranging the collection & inventory of hardware to be decommissioned and follow the relevant WEE processes.
About you
Above all, you will identify and align with our company values:
- We keep our promises.
- We empower people to be accountable for their actions and performance.
- We help people with empathy, courtesy, dignity and kindness.
- We show respect and are trusted by our colleagues, suppliers and customers.
- We believe in teamwork and are passionate about our work.
- We encourage innovation and the development of technology.
- We embrace change and seek to achieve excellence.
- We deliver cost effective, efficient and safe healthcare solutions.
Qualifications and experience required.
- Minimum 6-12 Months Experience
- Qualifications: Level 2 NVQ English/Maths or Equivalent.
- Preferably but not essential: CompTIA A+
- Hands-on hardware troubleshooting experience – training will be provided
- Ability to operate tools, components and peripheral accessories
- Ability to read and understand technical manuals, procedural documentation, and OEM guides
- Ability to conduct research into hardware issues
What we offer
- 33 days (inclusive of Bank Holidays)
- Bonus (eligible after successfully passing 6 month probation period)
- Continued professional development, training and learning support and opportunities for career progression.
- Pension scheme
- Healthcare scheme
- Life assurance
- Cycle to work scheme
- Free eye test, provided by Specsavers
- 15% Manage At Home discount
- Care First employee assistance program including free counselling.
- Access to Perkbox discount platform
- Free DBS check
We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know.
We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. Medequip’s Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed in connection with our recruitment processes.
This role may be subject to an enhanced DBS disclosure and satisfactory references.
This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.
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