Ceiling Track Administrator

Ceiling Track Administrator
Cornwall

Hours: 40 hours per week 
Salary: £12.27 per hour

This is an incredible opportunity to work for a forward-thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field! 

Join us as our new Ceiling Track Administrator at Medequip Assistive Technology Ltd and let us empower you to truly make a difference. 

Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred support.

You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values.

Who are Medequip? 

Medequip is the leading provider of medical equipment services to local authorities and the NHS across the UK, delivering a wide range of equipment and support to people in their own homes, keeping people independent for longer. 

About the role

As the Ceiling Track Administrator for Medequip Assistive Technology Ltd you will deal with enquiries, referrals and installations of CTH equipment in client’s homes and undertaking relevant administration duties relating to this, in line with service requirements. You will provide an efficient and responsive administrative and operational support to the operations departments within Medequip 

Your day-to-day responsibilities will include, but not be limited to:

• To provide administrative and general office support, answering/making telephone calls, data inputting, booking appointments, distribution of information. 
• To ensure that new referrals are processed within the required time-scales to meet the Contract and TSA standards. 
• To schedule the Technicians diaries with appointments
• To learn and keep up to date knowledge of CTH equipment and be able to triage in the first instance before making a Technician appointment. 
• Handling client information in a sensitive and confidential manner. 
• Preparing source documentation needed for new clients. 
• Responding to routine queries and requests from Commissioners, Clients, managers, employees and colleagues. 
• Liaise with the ceiling track teams (Operations) regarding the ordering of stationery, PPE, materials, equipment and units. 

About you

Above all, you will identify and align with our company values:

• We keep our promises.
• We empower people to be accountable for their actions and performance.
• We help people with empathy, courtesy, dignity and kindness.
• We show respect and are trusted by our colleagues, suppliers and customers.
• We believe in teamwork and are passionate about our work.
• We encourage innovation and the development of technology.
• We embrace change and seek to achieve excellence.
• We deliver cost effective, efficient and safe healthcare solutions.

Qualifications and experience required.

• Extremely organised with good communication skills. 
• Detail-orientated with an aptitude for problem-solving.
• Ideally some experience in a  similar role and sector 

What we offer

• 29 days holiday moving to a max of 33 days (inclusive of Bank Holidays)
• Continued professional development, training and learning support and opportunities for career progression.
• Pension scheme
• Healthcare scheme
• Life assurance
• Cycle to work scheme
• Free eye test, provided by Specsavers
• 15% Manage At Home discount
• Care First employee assistance program including free counselling.
• Access to Perkbox discount platform
• Free uniform
• Free DBS check 

We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know. 

We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. Medequip’s Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed in connection with our recruitment processes.  

This role may be subject to an enhanced DBS disclosure and satisfactory references.

This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.