Operations Manager
Bedford
Hours: 37.5 hours per week
Salary: Competitive
This is an incredible opportunity to work for a forward-thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field!
Join us as our new Operations Manager at Medequip Assistive Technology Ltd and let us empower you to truly make a difference.
Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred support.
You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values.
Who are Medequip?
Medequip is the leading provider of medical equipment services to local authorities and the NHS across the UK, delivering a wide range of equipment and support to people in their own homes, keeping people independent for longer.
About the Role
As Operations Manager, you will lead and inspire high performance across a busy operational environment. Acting as a key point of contact for our customers, you’ll thrive under the demands of a frontline service while understanding and responding to customer needs.
You will take full ownership of the site P&L, ensuring budget delivery, operational excellence, and continuous improvement.
Key Responsibilities
- Maintain depot standards and ensure facilities meet company requirements
- Ensure client contracts are delivered in full and developed strategically
- Oversee all warehouse operations
- Lead all service delivery, associated costs, and people management
- Take full responsibility for depot stock performance
- Manage all operational teams (approx. 60 employees), including Driver Technicians, Service Engineers, Customer Services, Warehouse, and Decontamination
- Oversee customer service KPIs and order processing targets
- Manage automated invoicing and resolve identified issues
- Forecast needs, prepare budgets, monitor expenditure, analyse variances, and initiate corrective action
- Drive profitable growth through cost control and effective use of company assets
- Champion world-class customer service at all times
- Manage employee relations processes, including disciplinary actions up to dismissal
- Recruit, train, schedule, coach, and develop staff
- Understand financial data and the wider business impact of decisions
- Ensure compliance with Health, Safety, Environmental and quality standards
About You
Above all, you will embody Medequip’s values:
- We keep our promises
- We empower people to be accountable
- We help with empathy, dignity, courtesy, and kindness
- We show respect and build trust with colleagues, suppliers, and customers
- We believe in teamwork and take pride in our work
- We encourage innovation and technology
- We embrace change and strive for excellence
- We deliver safe, cost-effective, efficient healthcare solutions
Qualifications and Experience Required
- Minimum 1 year in a public, healthcare or service-based industry (desirable)
- Budget management experience
- Proven experience as an operational leader
- Full, valid driving licence (essential)
What We Offer
- 33 days holiday (inclusive of Bank Holidays)
- Company bonus
- Ongoing professional development, training and career progression
- Pension scheme
- Healthcare scheme
- Life assurance
- Cycle to Work scheme
- Free eye test (Specsavers)
- 15% off at Manage At Home
- Care First employee assistance programme (including free counselling)
- Access to Perkbox discounts and Blue Light Card
- Free DBS check
We welcome applications from all sections of the community as an Equal Opportunities Employer. We also encourage applicants to request reasonable adjustments at any stage of the recruitment process.
We take data privacy seriously and process personal information in line with GDPR. Please refer to Medequip’s Privacy Notice for details of how your data is handled during recruitment.
This role may require an enhanced DBS and satisfactory references.
This role is not eligible for sponsorship; applicants must have the right to work in the UK.
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