Account Manager

Account Manager
Hull

Hours: 40 hours per week
Salary: £32,960 per annum

This is an incredible opportunity to work for a forward-thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field! 

Join us as our new Account Manager at Medequip Assistive Technology Ltd and let us empower you to truly make a difference. 

Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred support.

You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values.

Who are Medequip? 

Medequip is the leading provider of medical equipment services to local authorities and the NHS across the UK, delivering a wide range of equipment and support to people in their own homes, keeping people independent for longer. 

About the role

As the Account Manager for Medequip Assistive Technology Ltd you will be responsible for building excellent relationships with a number of our customers, adding value to the contracts whilst developing business and margin enhancing opportunities. Customer retention is the overriding goal

Your day-to-day responsibilities will include, but not be limited to:

• Support the Operations Manager in delivering contractual KPIs and service standards
• Monitor performance data (KPIs & 4C’s) and ensure actions are implemented to address risks  
• Produce accurate monthly and ad-hoc reports for commissioners and internal stakeholders
• Build strong relationships with commissioners, clinical teams, and key stakeholders
• Attend and lead regular contract review meetings
• Ensure clear communication, ownership, and follow-up of all agreed actions
• Understand contract charging mechanisms and support invoice accuracy
• Identify opportunities to improve efficiency, reduce cost, and increase value
• Support RPI uplifts and contribute to contract sustainability
• Develop and maintain a live Account Plan aligned to contract priorities
• Identify and deliver service improvements and added value initiatives
• Support opportunities for contract growth and service expansion
• Work closely with depot teams to ensure high levels of customer satisfaction
• Conduct regular site visits and validation checks
• Act as a key link between Operations, Finance, IT, Quality, and Business Development
• Lead co-production initiatives across the contract
• Strengthen engagement with service users, community groups, and partners
• Support initiatives that increase social value and community impact 

About you

Above all, you will identify and align with our company values:

• We keep our promises.
• We empower people to be accountable for their actions and performance.
• We help people with empathy, courtesy, dignity and kindness.
• We show respect and are trusted by our colleagues, suppliers and customers.
• We believe in teamwork and are passionate about our work.
• We encourage innovation and the development of technology.
• We embrace change and seek to achieve excellence.
• We deliver cost effective, efficient and safe healthcare solutions.

Qualifications and experience required.

• Minimum 3 years of experience in a public sector, healthcare, or service-based environment
• Strong account management and relationship-building skills
• Commercial awareness with an understanding of budgets and contract performance
• Excellent communication, presentation, and stakeholder management skills
• Ability to analyse data, identify risks, and drive actions to completion
• Proactive, organised, and able to manage multiple priorities
• Full UK driving licence
• Enhanced DBS (refreshed every 3 years) 

• Commitment to safeguarding, equality, and professional standards 

   

What we offer

• 29 days (inclusive of Bank Holidays)
• Continued professional development, training and learning support and opportunities for career progression.
• Pension scheme
• Healthcare scheme
• Life assurance
• Cycle to work scheme
• Free eye test, provided by Specsavers
• 15% Manage At Home discount
• Care First employee assistance program including free counselling.
• Access to Perkbox discount platform
• Free DBS check  

We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know. 

We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. Medequip’s Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed in connection with our recruitment processes.  

This role may be subject to an enhanced DBS disclosure and satisfactory references.

This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.