Clinical Administrator

Clinical Administrator
Norfolk

Hours: 37.5 hours per week
Salary: £24,909 per annum

This is an incredible opportunity to work for a forward-thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field! 

We are seeking a highly organised and proactive Clinical Administrator to join Medequip Assistive Technology Ltd. In this role, you will play a vital part in supporting the delivery of high-quality services, ensuring smooth coordination and administration to support the clinical team.

Our internal training, and exceptional leadership will enable you to develop professionally while providing the best outcomes for the Norfolk and Waveney contract at our Norwich depot.

You will be supported by an excellent team of professional and ever-developing co-workers who all identify with and align to Medequip’s values. The wider national clinical team offers structured support, including induction, supervision, and continuous professional development, under the guidance of the Head of Clinical Services.

This role also involves close coordination with the Occupational Therapist Clinical Advisor for Norfolk, ensuring effective communication and administrative processes are maintained across the service.

Who are Medequip? 

Medequip is the leading provider of medical equipment services to local authorities and the NHS across the UK, delivering a wide range of equipment and support to people in their own homes, keeping people independent for longer. 

About the role

Your day-to-day responsibilities will include, but not be limited to:

           Administrative Support

• Manage data, generate reports, and process invoices
• Provide day-to-day administrative support to the clinical team

• Assist with improving service delivery and internal processes

  Equipment Loan Service

• Support the smooth operation of the equipment loan service
• Process new specialist equipment orders daily
• Assist with repairs, including organising parts and deliveries
• Contribute to monthly reporting on spend and cost savings

• Help coordinate training and demonstration sessions for prescribers

  Operational Support

• Handle calls and enquiries when OTs are unavailable
• Escalate complex or urgent cases appropriately
• Support depot OTs with administrative tasks

• Suggest improvements to enhance service efficiency

  Professional Development

• Participate in training, supervision, and development opportunities

About you

Above all, you will identify and align with our company values:

• We keep our promises.
• We empower people to be accountable for their actions and performance.
• We help people with empathy, courtesy, dignity and kindness.
• We show respect and are trusted by our colleagues, suppliers and customers.
• We believe in teamwork and are passionate about our work.
• We encourage innovation and the development of technology.
• We embrace change and seek to achieve excellence.
• We deliver cost effective, efficient and safe healthcare solutions.

Qualifications and experience required.

           Essential:

• Minimum 1 year’s experience in an administrative or customer service role
• Good IT skills, including MS Office
• Strong organisational and communication skills

• Understanding of confidentiality and data protection

  Desirable:

• Experience in a health, social care, or community equipment setting
• Awareness of health and social care practices

We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know. 

We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. Medequip’s Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed in connection with our recruitment processes.  

This role may be subject to an enhanced DBS disclosure and satisfactory references.

This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.