TEC National Operations Manager

TEC National Operations Manager
Hybrid

Hours: 37.5 hours per week
Salary: £70,000.00 per annum

This is an incredible opportunity to work for a forward-thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field!

Join us as our new TEC National Operations Manager at Medequip Assistive Technology Ltd and let us empower you to truly make a difference.

Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred support.

You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values.

Who are Medequip?

Medequip is the leading provider of medical equipment services to local authorities and the NHS across the UK, delivering a wide range of equipment and support to people in their own homes, keeping people independent for longer.

Medequip Connect delivers Technology Enabled Care (TEC) services nationally, supporting people to live safely and independently using innovative digital and telecare solutions.

About the role

As the TEC National Operations Manager for Medequip Assistive Technology Ltd you will lead national TEC operational services, driving high-quality performance, innovation, customer satisfaction and commercial success across installation, maintenance and responder services.

Your day-to-day responsibilities will include, but not be limited to:

• Delivering the company’s business strategy and profitability through high levels of service provision and performance against KPIs
• Deputising for the Head of Medequip Connect across operational, business improvement and business development functions where required
• Leading national TEC installation, maintenance and responder operations
• Driving continuous improvement, innovation and operational excellence across services
• Managing customer and contractual relationships to ensure high standards of service delivery
• Supporting budget setting, financial management and operational planning processes
• Leading on operational assessment and implementation of new business opportunities and contracts
• Ensuring compliance with TSA Quality Standards Framework, British Standards and contract requirements
• Supporting data quality standards and operational reporting across contracts
• Leading workforce management, colleague wellbeing, recruitment and retention initiatives
• Driving customer satisfaction and positive outcomes for service users, carers and stakeholders
• Developing effective operational processes, procedures and performance management frameworks
• Managing and developing regional operational management teams
• Supporting service development and business growth opportunities
• Leading contract and customer meetings and maintaining strong stakeholder relationships
• Ensuring health and safety, environmental compliance and quality standards are maintained nationally
• Supporting the development of Medequip Connect’s self-funder and private pay services
• Delivering effective training programmes to operational teams
• Supporting collaborative working across Medequip Connect and wider organisational teams

About you

Above all, you will identify and align with our company values:

• We keep our promises.
• We empower people to be accountable for their actions and performance.
• We help people with empathy, courtesy, dignity and kindness.
• We show respect and are trusted by our colleagues, suppliers and customers.
• We believe in teamwork and are passionate about our work.
• We encourage innovation and the development of technology.
• We embrace change and seek to achieve excellence.
• We deliver cost effective, efficient and safe healthcare solutions.

Qualifications and experience required

• Degree in Business Management, Business Administration or related discipline (Master’s desirable)
• 7+ years’ operational management experience, including at least 3 years within a digital or technology-enabled environment
• Proven operational leadership experience within healthcare technology, telehealth or Technology Enabled Care services
• Strong understanding of Social Care and NHS structures, TEC regulations and commissioning models
• Experience in data-driven decision-making, service improvement and operational analytics
• Experience working across technology, clinical operations and service user environments
• Excellent leadership, stakeholder engagement and change management skills
• Demonstrated ability to scale services and manage performance across complex operational environments
• Full UK driving licence
• Excellent communication and customer service skills
• Strong organisational and workload management skills
• IT literate and comfortable using digital systems and technologies
• Ability to work under pressure and manage competing priorities
• Flexible and adaptable approach to work

What we offer

• Competitive salary package
• Leadership role within a growing national TEC service
• Ongoing training and personal development opportunities
• Supportive senior leadership team
• Opportunity to drive innovation and service improvement nationally
• Pension scheme
• Employee wellbeing support
• Annual appraisal and continuous professional development opportunities

We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know.

We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. Medequip’s Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed in connection with our recruitment processes.

This role may be subject to an enhanced DBS disclosure and satisfactory references.

This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.