Community Equipment Technician

Hours: 42.5 hours per week
Salary: £28,229.00 per annum

This is an incredible opportunity to work for a forward-thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field!

Join us as our new Community Equipment Technician at Medequip Assistive Technology Ltd and let us empower you to truly make a difference.

Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred support.

You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values.

Who are Medequip?

Medequip is the leading provider of medical equipment services to local authorities and the NHS across the UK, delivering a wide range of equipment and support to people in their own homes, keeping people independent for longer.

About the role

As the Community Equipment Technician for Medequip Assistive Technology Ltd, you will ensure the right equipment, in the right condition, is delivered and installed for service users in an appropriate and caring manner.

You will complete deliveries, collections and installations within specified timeframes and in line with agreed service standards, specifications and performance targets.

Your day-to-day responsibilities will include, but not be limited to:

• Reporting to your line manager and providing updates on deliveries, collections, installations and any issues encountered
• Delivering, collecting and installing disability equipment in community settings, including service users’ homes, hospitals and health centres
• Driving a large van and completing all mandatory daily and weekly vehicle checks
• Maintaining the cleanliness of the vehicle, both inside and outside
• Loading equipment into the van safely and securing items appropriately
• Completing multiple deliveries and collections each day, including beds and other large or heavy equipment
• Providing a polite, empathetic and service user-focused service
• Communicating sensitively with service users who may be vulnerable, bereaved, distressed or experiencing difficult circumstances
• Understanding and demonstrating the correct functionality and safe use of equipment
• Installing equipment safely and in accordance with company processes
• Identifying damaged or faulty equipment and determining whether items require repair or replacement
• Identifying and immediately reporting any safeguarding concerns to your line manager
• Undertaking dynamic risk assessments before completing deliveries, installations, modifications or other duties
• Seeking further guidance where there is a potential risk of injury to yourself, a service user or another person
• Ensuring service users are not placed at risk during any delivery, collection or installation
• Following Medequip processes, particularly when loading and unloading equipment
• Using a scanner or electronic device to complete jobs and update notes and comments
• Keeping prescribers and the depot informed of progress throughout the working day
• Adhering to agreed delivery and collection timeslots
• Liaising with service users and line management when agreed timeslots cannot be met
• Participating in the on-call rota and providing out-of-hours cover when required
• Maintaining a high standard of personal hygiene and professional appearance
• Wearing the required company uniform and identification at all times
• Undertaking any other reasonable duties required to meet the needs of the business

This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable duties to meet the needs of the business.

About you

Above all, you will identify and align with our company values:

• We keep our promises.
• We empower people to be accountable for their actions and performance.
• We help people with empathy, courtesy, dignity and kindness.
• We show respect and are trusted by our colleagues, suppliers and customers.
• We believe in teamwork and are passionate about our work.
• We encourage innovation and the development of technology.
• We embrace change and seek to achieve excellence.
• We deliver cost effective, efficient and safe healthcare solutions.

Qualifications and experience required

Essential

• Minimum of 1 year’s experience in a public, healthcare or service-based industry role
• Full UK driving licence
• Minimum of 3 years’ driving experience
• No more than 3 penalty points on your driving licence
• Minimum age of 21 years
• Demonstrably safe driving record
• Ability to safely drive and navigate a large van
• Ability to successfully complete a driving assessment
• Smart, professional appearance and polite manner
• Ability to demonstrate empathy and patience during service user visits
• Ability to remain calm and maintain a positive attitude in difficult situations and when working under pressure
• Excellent verbal communication and customer service skills
• IT literate and comfortable using scanners and other electronic devices
• Physically capable of undertaking regular manual handling and heavy lifting
• Practical DIY skills
• Organised and able to follow agreed processes
• Ability to manage your own workload and work without direct supervision
• Flexibility regarding working hours
• Ability to participate in a 24/7 on-call rota, with consideration given to individual personal circumstances

Desirable

• GCSE standard education including Maths and English, minimum Grade C/4 or equivalent
• Previous experience delivering, collecting or installing community equipment
• Experience working with older, vulnerable or disabled service users
• Experience driving a large commercial vehicle
• Knowledge of safe manual handling practices
• Experience using handheld scanners or electronic job management systems
• Awareness of safeguarding procedures
• Experience completing dynamic risk assessments

What we offer

• 21 days annual leave plus bank holidays, increasing by one day per year up to 25 days after 4 years’ service
• Enhanced payment or allowance when participating in the on-call rota
• Annual appraisal and personal development planning
• Ongoing training and development opportunities
• Training in equipment delivery, installation and safe working practices
• Supportive team environment
• Company uniform
• Opportunity to develop practical, technical and customer service skills
• Career development opportunities within a growing organisation

We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know.

We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. Medequip’s Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed in connection with our recruitment processes.

This role may be subject to a DBS disclosure and satisfactory references.

This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.