Cleaning/Recycling Team Leader
York
Hours: 37.5 hours per week
Salary: £25,389.00 per annum
This is an incredible opportunity to work for a forward-thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field!
Join us as our new Cleaning/Recycling Team Leader at Medequip Assistive Technology Ltd and let us empower you to truly make a difference.
Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred support.
You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values.
Who are Medequip?
Medequip is the leading provider of medical equipment services to local authorities and the NHS across the UK, delivering a wide range of equipment and support to people in their own homes, keeping people independent for longer.
About the role
As the Cleaning/Recycling Team Leader for Medequip Assistive Technology Ltd, you will supervise and control the provision of cleaning and recycling services in accordance with the agreed service specification and performance, quality and financial targets.
You will ensure all cleaning, repair and recycling activities are maintained in an orderly and efficient manner and comply with the company’s health and safety policies.
Your day-to-day responsibilities will include, but not be limited to:
- Managing the overall team
- Reporting to your line manager and providing updates on cleaning, repair and recycling performance
- Ensuring established procedures are followed and using toolbox talks and people management tools appropriately
- Achieving cleaning and repair KPIs on a daily basis
- Keeping all workspaces and working environments clean and tidy
- Keeping HR information for all team members accurate and up to date across the relevant platforms
- Arranging duties to ensure the cleaning and recycling areas are adequately covered and able to deliver the service levels and targets agreed within contracts
- Monitoring the daily value and volume of equipment within the cleaning and repair areas to ensure levels remain manageable
- Overseeing the timely flow of returned equipment through pre-cleaning, cleaning and repair processes in line with Medequip procedures
- Maintaining a detailed working knowledge of cleaning equipment, materials and substances
- Ensuring cleaning equipment, materials and substances are used correctly and safely
- Recycling and repairs
- Managing the repair department and its daily activities
- Completing the necessary training to carry out LOLER and PAT testing on relevant equipment
- Managing warranty and equipment scrapping processes
- Ordering spare parts and consumables and maintaining appropriate stock levels
- Managing all types of waste daily, including liaison with waste management suppliers
- Communicating with Occupational Therapists and Medequip Procurement regarding standard equipment and recycled special equipment
- Managing special products, including 360-degree video requests, within agreed timescales
- Processing recycled special equipment promptly and efficiently in line with recycling targets
- Ensuring any necessary equipment repairs are completed within agreed timescales
- Following company procedures for the disposal of scrap equipment
- Following health and safety guidance regarding hazardous substances
- Supporting internal SHEQ audits and external audits to ensure company and contractual standards are met
- General supervisory activities
- Managing health and safety within the department and reporting hazards and near misses appropriately
- Ensuring all team members follow health and safety guidelines, policies and safe working practices
- Attending management and Service Improvement Team meetings
- Supporting other supervisors when required, including assisting with the debriefing of Technicians
- Supporting Customer Services by providing information needed to investigate and respond to complaints promptly and satisfactorily
- Ensuring compliance with company policies, site rules and statutory regulations relating to environmental standards, quality, health and safety, safe working practices, hygiene, cleanliness and fire safety
- Maintaining a high standard of personal hygiene, appearance and general cleanliness
- Ensuring company uniform is worn as required
- Maintaining professional standards of conduct and appearance to support the confidence of prescribers, service users and carers
- Training and personnel management
- Inducting, training, managing and motivating team members to promote positive employee relations
- Ensuring team members operate in accordance with company policies and procedures
- Ensuring all Medequip employees project a positive, approachable, friendly and professional image
- Ensuring all employee training records are accurate, recorded and kept up to date
- Identifying training needs and ensuring team members complete the appropriate training
- Attending an annual appraisal with your line manager
- Taking ownership of your own training and development needs
- Attending company training courses and operational meetings as required
- Carrying out any other reasonable duties required to meet the needs of the business
This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable duties to meet the needs of the business.
About you
Above all, you will identify and align with our company values:
- We keep our promises.
- We empower people to be accountable for their actions and performance.
- We help people with empathy, courtesy, dignity and kindness.
- We show respect and are trusted by our colleagues, suppliers and customers.
- We believe in teamwork and are passionate about our work.
- We encourage innovation and the development of technology.
- We embrace change and seek to achieve excellence.
- We deliver cost effective, efficient and safe healthcare solutions.
Qualifications and experience required
Essential
- GCSE standard education including Maths and English at Grade C/4 or above, or an equivalent qualification
- Minimum of one year’s experience within a public, healthcare or service-based industry role
- Full UK driving licence
- Minimum of three years’ driving experience
- No more than three penalty points on your driving licence
- Minimum age of 21 years
- Demonstrably safe driving record
- Ability to safely drive and navigate a large van
- Smart, clean and professional appearance
- Polite and professional manner
- Ability to demonstrate empathy and patience
- Ability to remain calm and adopt a positive attitude when dealing with difficult situations or working under pressure
- Excellent verbal communication and customer service skills
- IT literate and comfortable using electronic devices and company systems
- Physically capable of carrying out the role, including regular manual handling and heavy lifting
- Organised and able to follow agreed processes
- Ability to manage your own workload and work without direct supervision
- Flexible and adaptable approach to work
- Ability to supervise, motivate and support team members
- Ability to maintain accurate employee and training records
- Understanding of health and safety responsibilities within an operational environment
Desirable
- Previous experience supervising or leading a cleaning, recycling or repair team
- Experience working within community equipment services
- Experience managing cleaning, repair or recycling performance targets
- Experience managing warranty, scrapping and waste disposal processes
- Experience ordering spare parts and consumables
- Knowledge of safe cleaning practices and the control of hazardous substances
- Knowledge of LOLER and PAT testing requirements
- Experience supporting health and safety, SHEQ or external audits
- Experience managing training, induction and employee performance
What we offer
- 21 days’ annual leave plus bank holidays, increasing by one day per year to 25 days after four years’ service
- Annual appraisal and personal development planning
- Ongoing training and development opportunities
- Relevant operational training, including LOLER and PAT testing where required
- Supportive management and operational teams
- Opportunity to develop leadership, cleaning, repair and recycling expertise
- Career development opportunities within a growing organisation
We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know.
We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. Medequip’s Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed in connection with our recruitment processes.
This role may be subject to a DBS disclosure and satisfactory references.
This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.
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