Specials Manager

Specials Manager
Head Office

Hours: 37.5 hours per week

Salary: £35,135.00 per annum

This is an incredible opportunity to work for a forward-thinking community equipment services provider, who’ll support you to be the best you can be in your chosen field!

Join us as our new Specials Manager at Medequip Assistive Technology Ltd and let us empower you to truly make a difference.

Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred support to our clients.

You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values.

Who are Medequip?

Medequip is the leading provider of community equipment services to local authorities and the NHS across the UK, delivering a wide range of equipment and support to people in their own homes, keeping people independent for longer.

About the role

As the Specials Manager for Medequip Assistive Technology Ltd, you will manage the day-to-day purchasing of specialist and bespoke equipment for the relevant contracts, obtaining competitive quotations and ensuring orders are processed accurately and within the required timescales.

You will ensure purchase orders are raised for the correct items, contracts are charged accurately and all available cost savings are achieved.

Your day-to-day responsibilities will include, but not be limited to:

• Reporting to your line manager and providing regular updates on specialist equipment orders, supplier performance, costs and any outstanding issues
• Processing all specialist and bespoke equipment requests within 48 hours
• Raising purchase orders for the correct equipment within the required KPIs
• Monitoring and following up equipment orders until they have been completed
• Providing daily updates with all relevant information relating to equipment orders
• Communicating order updates and relevant information to Occupational Therapists, suppliers and Customer Services
• Obtaining competitive quotations from suppliers for specialist equipment
• Providing Occupational Therapists with the most competitive quotations for the specialist equipment required
• Liaising with Occupational Therapists and suppliers regarding equipment requirements and outstanding orders
• Responding to and resolving queries from Occupational Therapists
• Monitoring returned equipment and faulty goods
• Reviewing and following up back-order reports on a weekly basis
• Processing supplier invoices for minor adaptations
• Filing, emailing and processing specialist purchase orders
• Ensuring contracts are charged correctly for all specialist equipment purchases
• Identifying and recording cost-saving opportunities
• Producing and maintaining the Specials Merchandiser Pivot Report
• Completing the invoice checklist accurately and within required timescales
• Maintaining accurate and up-to-date records within company systems
• Handling personal and sensitive information securely and confidentially
• Following company policies and procedures relating to information governance and data protection
• Attending company training courses and operational meetings as required
• Taking ownership of your personal training and development needs
• Carrying out any other reasonable duties required to meet the needs of the business

This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable duties to meet the needs of the business.

About you

Above all, you will identify and align with our company values:

• We keep our promises.
• We empower people to be accountable for their actions and performance.
• We help people with empathy, courtesy, dignity and kindness.
• We show respect and are trusted by our colleagues, suppliers and customers.
• We believe in teamwork and are passionate about our work.
• We encourage innovation and the development of technology.
• We embrace change and seek to achieve excellence.
• We deliver cost effective, efficient and safe healthcare solutions.

Qualifications and experience required

Essential

• GCSE standard education, including Maths and English at Grade C/4 or above, or an equivalent qualification
• Minimum of one year’s experience in a public, healthcare or service-based industry role
• Customer service or call centre experience
• Full UK driving licence
• Excellent verbal communication and customer service skills
• Ability to communicate effectively with customers regardless of their cultural or language background, age, health or personal circumstances
• Ability to communicate with patience, sensitivity and dignity
• Ability to demonstrate empathy and patience
• Ability to remain calm and maintain a positive attitude when dealing with difficult situations or working under pressure
• Ability to use telephone-based communication systems effectively
• IT literate and comfortable using IT systems
• Strong organisational skills and the ability to follow agreed processes
• Ability to manage your own workload and work without direct supervision
• Smart, clean and professional appearance
• Polite and professional manner
• Flexible and adaptable approach to work

Desirable

• Previous experience purchasing specialist or bespoke equipment
• Experience obtaining and comparing supplier quotations
• Experience raising and monitoring purchase orders
• Experience working with Occupational Therapists, healthcare professionals or suppliers
• Experience working within community equipment services
• Knowledge of specialist equipment ordering and procurement processes
• Experience processing invoices and completing financial checks
• Experience monitoring back orders, returns and faulty goods
• Experience identifying and recording cost-saving opportunities
• Experience using reports or spreadsheets to monitor orders, costs and supplier performance

What we offer

• Annual appraisal and personal development planning
• Continued professional development, training and learning support
• Opportunities for career progression
• Pension scheme
• Healthcare scheme
• Life assurance
• Cycle to work scheme
• Employee Assistance Programme
• Access to the Perkbox discount platform
• Supportive and professional working environment
• Free DBS check where required

We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know.

We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. Medequip’s Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed in connection with our recruitment processes.

This role may be subject to a DBS disclosure and satisfactory references.

This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.